bp999's Privacy Policy

bp999 ("we", "our", "platform") is a trusted online casino and betting service provider in Bangladesh. We place the highest importance on the privacy of our users ("you", "your").

This privacy policy explains what information we collect about you when you use the bp999 website (bp999.lat), how we use that information, who we may share it with, and what steps we take to protect your information.

By using bp999's services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.

bp999 collects information in two main ways — information you provide directly, and information collected automatically while you use the platform.

2.1 Information You Provide Directly

• Registration Information: Full name, date of birth, email address, and mobile number.
• Identity Verification Information (KYC): National ID (NID) number or passport details required for account verification.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers required for processing transactions. We do not store any mobile banking PIN or password.
• Communication Information: Information you provide when seeking support via live chat or email.
• Responsible Gaming Information: Information related to any deposit limits, betting limits, or self-exclusion requests you make.

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, and device identifier.
• Usage Information: Which pages you visited, which games you played, how long your session lasted, and your click patterns.
• Transaction Information: Deposit and withdrawal amounts, dates and times, and transaction reference numbers.
• Cookies and Tracking: Session information collected via cookies, local storage, and similar technologies. See the Cookie Policy section for details.
• Location Information: Approximate geographic location based on IP address, used to verify geo-restrictions.

We use the information we collect for the following legitimate purposes:

• Account Management: To ensure your registration, login, and profile management.
• Service Delivery: To process deposits, withdrawals, and bonuses, and to operate gaming services.
• Identity Verification: To complete the KYC process and ensure account security.
• Fraud Prevention: To detect and prevent suspicious transactions and account activity.
• Customer Support: To resolve your issues and handle complaints.
• Responsible Gaming: To prevent access by minors and to keep addiction-prevention measures in effect.
• Communication: To send important service updates, security alerts, and relevant promotional information (with your consent).
• Service Improvement: To analyze usage patterns and improve our platform and user experience.
• Legal Obligations: To comply with applicable laws and regulations, and to provide necessary information to regulatory authorities.

We will not use your information for any purpose not stated in this policy unless we have first obtained your explicit consent.

bp999 does not sell or rent your personal information. However, necessary information may be shared with selected third parties in the following limited circumstances:

4.1 Payment Processors

Necessary transaction information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These partners have their own privacy policies.

4.2 Technology Service Providers

Minimum necessary information may be shared with providers of game software, server hosting, cybersecurity, and analytics services. These providers operate under contractual confidentiality obligations.

4.3 Legal Obligations

We may provide necessary information if legally required to do so in response to a court order, government investigation, or a legitimate request from a regulatory authority.

4.4 Business Transfers

User information may be transferred in the event of a company merger, acquisition, or asset sale. In such cases, we will endeavor to notify users in advance.

Cookies are small text files stored on your device that help us improve our services. bp999 uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security tokens, and game loading. The website cannot function properly without them.

5.2 Functional Cookies

These cookies are used to remember your language preferences, favorite games, and interface settings, making your experience more convenient and personalized.

5.3 Analytics Cookies

These cookies are used to analyze site traffic, page views, and user behavior. The information collected is aggregated and does not identify any individual.

5.4 Cookie Controls

You can block or delete non-essential cookies from your browser settings. However, doing so may cause some services to not work properly.

bp999 applies industry-standard security measures to protect your personal and financial information.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by high-grade encryption.
• Password Hashing: Your password is never stored directly; instead, a strong one-way hashing algorithm is used.
• Two-Factor Authentication (2FA): An additional verification step is active during account login and large withdrawals.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems are active at the server level.
• Regular Security Audits: The security of our systems is regularly reviewed and tested by third-party experts.
• Access Controls: Only authorized personnel may access user information where necessary, and all access is logged.

bp999 retains personal information only for as long as necessary.

7.1 Active Accounts

While your account is active, we retain all necessary account information, transaction history, and gaming records. This information is needed for your service usage, dispute resolution, and responsible gaming monitoring.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a defined period due to legal and regulatory obligations. The length of this period depends on applicable law.

7.3 Data Deletion

Once the required retention period ends, your personal information is securely deleted or anonymized so that you can no longer be identified in any way.

As a registered user of bp999, you have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide you with a complete report within a reasonable time.

8.2 Right to Rectification

If there are any errors or inaccuracies in your information, you may request that they be corrected. Contact us via live chat or email for assistance.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your account and associated personal information. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. This request will be considered, but it may affect your use of the service.

8.5 Right to Withdraw Marketing Consent

If you no longer wish to receive promotional emails or notifications, you may withdraw your consent at any time. However, important service-related notifications will continue to be sent.

bp999's services are intended only for those aged 21 and above. We do not knowingly collect or process information from anyone under the age of 21.

We follow the KYC process to verify age at registration. If a user provides a false age and this is subsequently proven, the relevant account will be closed immediately and all balances may be forfeited.

If a parent or guardian suspects that their child has registered on this platform, please contact [email protected] immediately.

bp999 may update this privacy policy from time to time. If there are any significant changes to the policy, we will notify users in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email or via a notice at login.
• A special notice may be displayed on the website for major changes.

If you continue using the platform after the updated policy is published, it will be considered as your acceptance of the new policy. If you do not agree with the changes, you may request to close your account.